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Disclaimer
General Information Only. All content provided on this website, in emails, guides, messages, social media, or inside the Glow Getter Hub is for general educational and informational purposes only. It is not medical advice, diagnosis, treatment, or a substitute for advice from a qualified healthcare professional. Individual Results Vary Every person is different. Experiences, timelines, and results may vary based on factors such as lifestyle, diet, exercise, consistency, medical history, and individual response. We do not guarantee specific outcomes. Personal Responsibility By using this website and purchasing products from us, you acknowledge that you are responsible for your own decisions, use of products, and health choices. If you have any medical condition, take prescription medication, are pregnant, breastfeeding, or have concerns about suitability, seek professional medical advice before use. Product Information We aim to provide accurate and up-to-date product information, however we do not warrant that all descriptions, guides, or website content are error-free, complete, or current at all times. Information may be updated or changed without notice. Not a Healthcare Provider Illuminate Life Australia is not a medical clinic, pharmacy, or healthcare provider. We do not provide personal medical consultations or prescribe treatment. Limitation of Liability To the maximum extent permitted by law, Illuminate Life Australia will not be liable for any loss, damage, injury, side effects, or consequences arising from reliance on information provided on this website or from the use or misuse of products purchased from us. Nothing in this Disclaimer excludes rights you may have under Australian Consumer Law. Contact If you have questions about this Disclaimer, please contact us via our website contact page.
Shipping Policy
We keep shipping simple, fast, and reliable. Shipping Location All orders are packed and dispatched from our facility in Yatala, Queensland, Australia. Shipping Carrier We use Australia Post to deliver orders Australia wide. We can ship to: Residential addresses Business addresses PO Boxes Parcel Collect Parcel Lockers Free Shipping We offer free shipping on orders $60 AUD or more. Orders below this amount will be charged a flat rate of $12 shipping. Express Post Dispatch All orders are sent via Australia Post Express Post from Yatala, Queensland, 4207. Same-Day Dispatch Place your order before 1:00pm Queensland time (AEST) on a business day and your order will be shipped the same day. Orders placed after 1:00pm, on weekends, or public holidays will be shipped the next business day. Delivery Timeframes Delivery times depend on your location and Australia Post network conditions. We send all parcels express post, but this doesn't guarantee next day delivery if you are outside of Australia Post's next day guarantee network. To estimate delivery time to your postcode, please use the Australia Post delivery calculator:https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ Please note: Delivery estimates are not guarantees Rural and remote areas may take longer Peak periods and public holidays may cause delays Tracking Once your order has been dispatched, tracking details will be sent to the email address provided at checkout. Please check your junk folder before contacting us for a missed tracking email. Delays Outside Our Control While we dispatch very quickly, delivery is handled by Australia Post. Delays caused by carriers, weather events, peak seasons, incorrect addresses, or other external factors are outside our control. Incorrect Address Details Please ensure your shipping details are correct before placing your order. If an incorrect address is entered, we cannot be held liable for a failed delivery. If you realise the incorrect details have been provided, please contact us ASAP on Whatsapp (0432 245 927) with your order number and the correct address and we will attempt to change the address if your package has yet to ship. If we have already issued you a tracking number then we may not be able to change the address and you would be best to download the AusPost app and redirect the package. Lost or Missing Parcels If your parcel appears delayed, lost, or marked as delivered but cannot be located, please contact us and we will help you lodge an enquiry with Australia Post. Questions If you have any shipping questions, please contact us via our website contact page.
Privacy Policy
Illuminate Life Australia (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or contact us. What We Collect We may collect personal information including: Name Email address Phone number Billing and shipping address Order details Payment information (processed securely by third-party payment providers) Website usage data such as IP address, browser type, pages visited, and device information Any information you provide when contacting us How We Collect It We collect personal information when you: Visit our website Place an order Subscribe to emails Contact customer support Use forms, popups, or live chat Interact with our website through cookies or analytics tools Why We Collect It We may use your personal information to: Process and deliver orders Communicate with you about your order Provide customer support Send marketing emails (you can unsubscribe anytime) Improve our website, products, and services Prevent fraud or misuse Meet legal obligations Payment Information Payments are processed by secure third-party payment providers. We do not store your full credit card details. Disclosure to Third Parties We may share personal information with trusted service providers where necessary to operate our business, such as: Payment processors Shipping providers Email marketing platforms Website hosting and technology providers We may also disclose information where required by law. Storage and Security We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system is completely secure, and we cannot guarantee absolute security. Access and Correction You may request access to, or correction of, the personal information we hold about you by contacting us. Marketing Communications If you subscribe to marketing emails, you can unsubscribe at any time using the link in the email. Overseas Services Some of our third-party providers may store or process data outside Australia. Your personal medical information Anything that you share in confidence with us about your personal circumstances will not be shared with any other parties, and will not be Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be published on our website. Contact Us If you have any privacy questions or requests, please contact us via our website contact page.
Returns & Refund Policy
We aim to make every order right. Please read our Returns & Refund Policy below. Change of Mind Due to the nature of our products, we do not accept returns for change of mind. Once items leave our facility, they cannot be returned or resold. Please choose carefully before placing your order. Damaged or Incorrect Orders If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible and include: Your order number A description of the issue Clear photos of the item and packaging if relevant Contact us via: WhatsApp: 0432 245 927 Email: orders@illuminatelife.store We will review the issue promptly and work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy where applicable. Missing Parcels / Delivery Issues If your parcel is delayed, lost, or marked as delivered but cannot be located, please contact us and we will assist you in lodging an enquiry with Australia Post. Australian Consumer Law Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Contact Us For any returns or refund enquiries, please contact: WhatsApp: 0432 245 927 Email: orders@illuminatelife.store